Service Management

• Rapid caller identification
• Multiple actions per call
• User defined call natures and action states
• Comprehensive escalation procedures with alerts
• Automatic and manual resource scheduling
• Territory assignment
• Item tracking
• Return to workshop repairs
• Full site and item service history
• Knowledge Base
• Customer satisfaction surveys
• Call intake league
• Equipment failure leagues
• Profitability tables
• Warranty expiry reports
• Resource diary and statistics
• Resource identity cards
• Controller screens for field and workshop